Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Seasonal Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Specifications:
Full Time / Remote
Start Your Career Opportunity of a Lifetime at Vail Resorts: Vail Resorts Corporate Sales and Services (CSS) department is seeking a passionate, guest experience driven, and enthusiastic individual to join our remote team! Our team is composed of goal-oriented individuals who are encouraged to bring their unique skill sets to work every day. You will be an active member of a team that works to provide our guests an Experience of a Lifetime at our Epic mountains across the U.S. and Internationally.
Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones, email, and occasionally chat) and actively contribute to the overall experience of our guests. Inbound calls, chats, and emails offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team with CSS whose opportunities for both personal and professional development are limitless!
Job Qualifications:
- Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone and/or email.
- Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
- Ability to communicate well verbally and in writing. Writing is succinct and free of grammatical and punctuation errors.
- Working with managers to achieve monthly departmental goals.
- Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 50-75 calls per day along with other phone KPI (Key Performance Indicator) goals and/or up to 75 emails per day. The calls will be a variety of sales calls, service calls, and service recovery.
- Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information.
- An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
- Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
- The ability and willingness to work on other back-end administrative tasks such as processing delinquent payments, on an as needed basis or specialty areas such as Better Business Bureau responses, escalations, quality monitoring.
- Full-time year-round candidates will be those that have mastered all our channels, meet, or exceed department KPIs (Key Performance Indicators), and have demonstrated a willingness and ability to work on back-end tasks. Full-time, 11-month agents will be those that continually demonstrate the ability to go above and beyond basic job requirements, including bringing suggestions for improvement to leadership.
- Flexibility to work some weekend days, some holidays, and some evenings as needed. Working on designated peak days is a requirement.
- Bilingual Desired.
Other Requirements:
- Must be able to work through the end of May
- High School diploma or GED equivalent: college preferred
- 1+ year experience in a customer service role, preferably in a call center environment
- Knowledge of and the ability to use a PC as well as Microsoft Office Suite and ability to quickly learn call center phone systems.
- Distraction free environment and workspace
- Cell phone and or Land Line
- High speed internet (wired connection) 20+mbps that is provided by a direct carrier
Pay The budgeted range starts at $20. Actual pay will be adjusted based on experience.
HOW TO APPLY
