The Customer Service Senior Representative will conduct outbound calls to customers who are at risk of leaving our plan, customers who are new to the plan, and other ad hoc campaigns as needed. Representative will assist our customers with any concerns that relate to retention of membership and/or general benefits. Representative will help address customer issues and track customer responses. The representative will use call scripts, spreadsheets, and various computer systems in order to assist customers.
This role is part-time hourly and will flex with the business need and does not exceed 28 hours per week. All training is virtual and the position is fully work at home.
Responsibilities:
- Conducting outbound calls to customers for various reasons: retention, welcome, and other miscellaneous campaigns
- Researching benefits, providers, and other concerns for the customer
- Coordinating with other departments to ensure all customer needs have been addressed
- Documenting all calls in call tracking systems
- Using numerous computer systems to research and document data, including Microsoft office, and call recording software (QNXT, CKIT, Finesse, OMD, CCMS)
- Possibly training other employees
Qualifications:
- High school diploma or GED
- 5 years customer service experience
- Healthcare or call center experience
Preferred: Experience with Medicare/Medicaid; English/Spanish bilingual
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
How to Apply:
https://jobs.cigna.com/us/en/job/CIGNUS20012837/Customer-Service-Senior-Representative
