Job Listing - Kirkwood College - Inbound Call Support

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

Part Time hours of approximately 25 hours per week between 8:00 a.m. – 5:00 p.m. Monday – Friday. This position will be working from home with some time on main campus. Must have internet capabilities.

GENERAL JOB SUMMARY:

Under direct supervision, answer phone calls for the One Stop Office during peak periods. The position also involves working with confidential information. This is a short term position from July through September or January through February.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Answer questions via the phone regarding financial aid, registration and billing
Perform limited duties to assist students with financial aid and registration.
Receive and process Financial Aid and Enrollment documentation.
Performs other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.
Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.
High level skills in the application of collaborative, organizational, interpersonal and communication skills–oral and written.
Possess strong multi-tasking skills.
Requires strong organizational skills, good communication skills and attention to detail.
Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. MINIMUM QUALIFICATIONS: