Wanna be a “cheerleader” to our clients and work from home? Do you love to help talented creators have major breakthroughs, share strategic advice and give helpful feedback?
At Mariah Coz – we are our clients biggest fans. And our coaching team of CareBears (aka Client Success Coaches) is growing rapidly!
We are looking for a coach to join our powerhouse team at the forefront of online education and coaching. We are looking for coaches with a diverse skillset to complement our coaching team.
Here at Team Mariah Coz, we help our clients create fulfilling, profitable online course businesses so they can get paid to teach what they love! We are known for our world-class training programs, our client successes and results, and being on the leading edge of innovation in our industry.
We are looking for a full-time Client Success Coach to join us inside our signature coaching experience: The Accelerator program (this is the world-class program for Course Creators!) This role will play an integral part of the program and be client facing; with onboarding new clients, hosting 1:1 client coaching calls and helping our clients achieve success in their online course businesses!
If you’re passionate, love to teach, positive, provide rave-worthy client service, and are highly organized, then this position is for you!
As a coach on the team, you will step inside the online course structures and coaching systems we have inside The Accelerator and inject your signature brand of vivaciousness and skill to help cheerlead our clients and continue to to help us deliver on our brand promises of excellence and support!
There are tons of perks when working with the Mariah Coz Team:
✔️ We take self care seriously, so we have reimbursements for health and wellness, upgrading your tech or home office space, and more.
✔️ Work from home 80%+ of the time, which means no commute, more free time, and a cozier life!
✔️ I love to invest in your professional development. We invest heavily in the development of our team. If you want to take a course, get a certification, or go to an event for your own development, we make it happen.
✔️ You’ll attend company retreats where we have fun, brainstorm and make plans.
*This position is 80% Remote Work-From-Home with occasional in-person meetings with CEO, Mariah Coz.
Here at MariahCoz.com, we are an education and coaching company that helps our clients create fulfilling, profitable online course businesses so they can get paid to teach what they love. We are known for our world-class training programs, our client successes and results, and being on the leading edge of innovation in our industry. You will be playing a big role in helping our company create more financial independence for the women and men who work with us, and the incredible ripple effect of impact that our clients have on their own students through their online courses. Our global impact and client success drives us to continue to improve every day.
Responsibilities
General Coaching Responsibilities
- Providing a high-touch coaching experience for clients in our high ticket programs by becoming an expert in our strategies, attend all weekly live coaching calls, tracking their progress, providing strategic feedback, and checking in with them.
- Onboarding new clients and providing a smooth, supportive, and high-touch onboarding experience. (So they walk away excited to get started!)
- Managing and supporting existing clients by answering their questions, giving strategic feedback, resolving their issues, building a relationship with them, and delighting them.
- Using and Updating our coaching response library
- The secret code is 99.
- Co-hosting coaching calls, creating the “Call” documents and timestamping, then uploading the replay for clients into our Facebook Group.
- Host Critique Calls for the program and provide expert feedback and advice to clients on their marketing, messaging, copy, positioning, and more.
- Managing changes and updates to the existing Program itself and managing adding new content and modules to the Program
- Making sure that all SOPs related to the Program, coaching strategies and best practices are up to date
- Supporting the Sales Process (when needed) by Reviewing Applications, Preparing Acceptance Letters, and answering questions from leads in the pipeline.
- Improving client retention by reviewing client experience and satisfaction, tracking when clients are eligible to move into a new program, and developing strategies for client retention.
What does success look like in this role?
- Researching and staying up to date on the latest strategies we teach to our clients. You will know our methods and strategies inside and out!
- Respond to client questions within 24 hours (in or Facebook group or in email)
- Having an extreme awareness of who each client is, where they are in the program, their successes and where they may need additional support!
- Learning all of our programs, lessons, strategies, policies, and decision-making process so you can give expert feedback and support.
- Growing your expertise in our programs, industry, marketing strategies, and client success strategies by spending at least 1 hour per week on personal development.
Ultimately we will train you thoroughly on the details of our programs and strategies – but you’ll already be equipped with a positive attitude and a true passion for supporting people to achieve their online course goals!
Requirements
- Be exceptionally confident on 1:1 Zoom calls, and group coaching calls
- Be highly organized, detail-oriented, with a love of developing new systems and processes.
- Be excellent at managing ongoing conversations with multiple people at once.
- Have high emotional intelligence and be able to listen to, support, and encourage others. (1:1 and in a group setting!)
- Be able to have difficult conversations with clients who need extra support
- Take direction well and thrive in a high-performing team.
- Be an independent, self-starter who executes tasks on time and with a high level of attention to detail!
- Have super strong communication skills and willingness to take constructive feedback.
- Be loyal, hardworking, and comfortable in a fast paced small-business environment where priorities can change quickly.
- Be able to travel to live events for our company, Programs, and Team (up to 2 times a year).
- Be available to attend daily, weekly, and monthly Team meetings.
- Available to work Monday through Friday from 9 AM to 5 PM Eastern. (You don’t necessarily need to be in Eastern Time Zone, but a willingness to operate predominantly in these hours is key!)
- Want to work from home in your pajamas with an amazing company with a huge mission!
- Ideally, you are either based in Massachusetts or international – but we will consider remote applicants for the perfect fit! You are welcome to apply.
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
How to Apply:
