Center Support Agent Part-Time (Work from home) U.S. Only
Do you enjoy making people’s days brighter? Do you like the idea of helping customers from the comfort of your home? If so, consider becoming U-Haul’s newest Center Support Agent!
Center support agents take back-to-back incoming calls from customers utilizing both the U-Haul toll free 1-800-GO-UHAUL phone number and customers calling specific U-Haul Moving Centers across the U.S. and Canada. Agents assist customers who have an existing reservation or current business with U-Haul, including answering general questions about pricing, products and services, and making changes to existing reservations. Center support agents are also expected to assist customers with new business/sales as needed, as well as offer new products and services to existing customers.
U-Haul Offers Its Center Support Agents
• Train and work from home – various schedules!
• Contact center career path available including work from home!
• Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
Training/Education We offer on-the-job education which allows you the opportunity to learn and begin performing some of your job duties right away while helping customers. This role offers hands-on education working with your manager from day one, and self-paced education at our very own U-Haul University online.
Center Support Agent Minimum Qualifications
• Basic keyboarding and computer skills
• Excellent verbal communication and listening skills
• Clear speaking voice • General knowledge of U.S. geography Scheduling
• Must be available between the following times, based on Arizona time.
• Mon – Fri: 11 am – 7 pm • Sat and Sun: 8 am – 8 pm
• We need you to work at least one weekend day. If you want to work both that’s great!
• Working holidays is required. We are open and customers need our help. A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled.
Pay Structure
• Hourly base, no bonus.
• Opportunity for base pay merit increases based on performance
• Opportunity for base pay increases when taking on additional job duties. The Following Is Required To Work From Home
• Quiet, private work area • Dependent and child-care arrangements must be made as if you were working at a U-Haul site
• All work duties including education must be performed at your home address The following technical requirements must be met to work from home:
• Non-wireless USB headset with a microphone • Minimum Internet speed requirements: 5MB down / 2MB up, or greater. Preferred Internet speed for a better experience: 10MB down / 5MB up.
Check your Internet speed at speedtestcustom.com Click the dropdown menu below the GO button and choose any server in Phoenix, AZ • Windows or Mac OS allowed; If Windows then Windows 10 is required • 8GB of RAM or greater • Windows: CPU score of 2500 or greater Go to this website. Type the name of your processor in the space provided (do not copy/paste). The number in the first column is the CPU mark (this is your CPU Score) • Mac: Core i5 processor or greater
• To find your RAM and the name of your processor: • Windows OS: From the Start menu or search windows function type RAM • Mac OS: Open Apple menu and click About This Mac then click System Report • Windows Users should have the following installed: Adobe Reader (set to default PDF viewer) Web browsers: Internet Explorer, Google Chrome, and Microsoft Edge.
• Mac Users should have the following installed: MacOS Preview (should be pre-installed on Mac OS) Web browsers: Firefox, Safari, and Google Chrome • Once hired, install and use the required Company software including a Company provided anti-virus software
The following are not permitted when working from home due to compatibility, performance, security, or other concerns:
• A wireless or non-USB headset
• A PC/laptop or Internet that does not meet the minimum requirements
• Mobile hot-spot, tethering, satellite Internet service or similar
• Using a Proxy server or third party network
• Compute stick or similar device
• Windows XP, 7 or 8, and Vista operating systems
• Rental, rent-to-own or public computer/laptop
• Working in a public place or using a public internet connection
• Unsecure Wi-Fi or one that does not meet with the other Wi-Fi requirements
• Running any non-work related programs on your computer while working
• Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software. This is a PCI (payment card industry) requirement
Exceptions: Hiring in all states/cities/counties except the following – CA, DC, Chicago, New York City, Seattle, and Montgomery County (MD).
HOW TO APPLY
